Portable Cutlery Set

DO YOU ACCEPT RETURNS FOR AN EXCHANGE?
Please note that we do not accept returns for exchanges or refunds. We kindly urge all our customers to carefully review the product listings and product sizes before placing an order to prevent any order discrepancies.

DO YOU ACCEPT ORDER CANCELLATIONS?
Customers may request for order cancellation only within 24 hours of placing the order. Please note that this request may also not guarantee an approval as our fulfillment center processes orders as fast as they can. We will verify first with our fulfillment team if the product has been shipped, if not then we will cancel the order.
For cancellation requests, please email us at Support@natureviva.com and we will reply as soon as possible.

DO YOU ACCEPT REFUND REQUESTS?
We cannot accept refund requests once we shipped the order. We will always inform our customers of any potential shipping delays.
We will only accept a refund request if the product you received is totally different from your order, different size, or different color. We can also reship the correct product for FREE.

However, please note that we are strict with the following conditions:

• The item is from our store
• The item is not used in anyway
• Request MUST be sent within 5 days from the receipt of package.

For damaged products or products that are different from your order, please email our support team at Support@natureviva.com and include the following details in your email:

• Reason for refund
• Picture/Video of the product you received
• Order Number

Once we receive your email we will get back to you within 24 hours and if we have verified your request, we will ship the correct product for free. We will not be able to issue a full refund.

We don't provide Refunds in case the order is shown to be delivered by the tracking number but customer didn't receive it. As it relates to possibilities of package theft that we are not responsible of.

For more information, email us at Support@natureviva.com

We proudly offer FREE worldwide shipping on all NatureVivo orders via ePacket! Once you place your order, we aim to fulfill it within 1 to 3 working days before dispatching. Our commitment is to get your order to you as swiftly as possible. After dispatch, depending on your location, the estimated delivery timeframe is 7 to 10 business days. Please be mindful of any holidays that may impact delivery times.

Shipping Details:

• Processing Time: Orders are typically processed within 24 to 48 hours and shipped using the fastest available service based on your location.
• Tracking Information: All orders include a tracking number, allowing you to monitor your package every step of the way! Visit our Tracking Page to stay updated on your package’s journey.

For Pre-Ordered or Back-Ordered Items:
If your order includes a pre-ordered or back-ordered item, we’ll ship available items immediately and send remaining items as soon as they’re in stock. If you receive part of your order first, rest assured the remaining items are on their way.

Tracking Your Order:
Once your order is shipped, you’ll receive a confirmation email or SMS (if a mobile number was provided) containing a tracking ID and a link to follow the progress of your package. Please allow 1 to 3 working days for tracking details to be updated.

Incorrect Address Disclaimer:
Please ensure the shipping address entered is accurate. If you notice an error, contact us immediately at support@naturevivo.com. We strive to process orders quickly, but there may be a brief window to correct an incorrect address.

Returns:
By placing an order with NatureVivo, you are responsible for the cost of return shipping. For more details, please refer to our Return Policy.

If you have further questions, feel free to contact us at support@naturevivo.com. Thank you for choosing NatureVivo and joining us in our mission for a sustainable future!